FAQs

 

Q: How can I track my order?

Q: What is the range of locations to which we ship our products?

Q: How are the items packaged at Sadhev?

Q: What is your Online Return Policy?

Q: How do I cancel my order?

Q: How will I get a refund for my cancelled orders and how long will this process take?

Q: By when can I expect my order to be delivered?

Q: What if I receive an incomplete, incorrect or damaged order?

Q: How do I place an order?

Q: Can I ship the products to an address that is different from my billing address?

Q: How do I know that my order is confirmed?

Q: Do I have to have an account to place an order?

Q: How do I sign up for a Sadhev account?

Q: Can I order a product that is "Out of Stock"?

Q: Why was my order payment rejected?

Q: I cannot complete my registration, what do I need to do?

Q: I forgot my password, what can I do?

Q: How do I make changes to my order?

Q: What if an item is out of stock?

Q: What payment types do you offer?

Q: Can I change the address post it’s shipped?

Q: How can I use a Gift Voucher/Promotional code on my order?

 

 

SHIPPING AND DELIVERY POLICIES

 

Q: How can I track my order?

 

We dispatch most orders within 24 hours (excluding Sundays and public holidays, local/ natural disturbances) International orders are dispatched within 36-48 orders subject to destination country guidelines.

You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.

 

Q: What is the range of locations to which we ship our products?

For Domestic Orders:

 

We ship across India.

All domestic qualify for free express shipping.

 

Q: How are the items packaged at Sadhev?

 

Each of our products are first bubble wrapped and then placed in a sturdy carton, which is taped and prepared for shipping. Fragile items like spray or glass bottles are safeguarded with an additional layer of bubble wrap. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.

 

RETURNS, CANCELLATIONS & EXCHANGES

 

Q: What is your Online Return Policy?

 

If you are not satisfied with product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.

We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.

 

Q: How do I cancel my order?

 

If you wish to cancel your order, you can do so by sending us an email on urcare@cholayil.com. You can also call our Customer Care on +91-44-66771600 (Timings: 9:30 am-5 pm IST), within 24 hours of placing the order.

 

Q: How will I get a refund for my cancelled orders and how long will this process take?

 

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on +91-44-66771600 (Timings: 9:30 am-5 pm IST) Monday to Friday or email us at urcare@cholayil.com.

 

SHIPPING & DELIVERY

 

Q: By when can I expect my order to be delivered?

 

All domestic orders are processed within 1 business day. You can expect the order to be  within 2 days. 

For remote locations which are difficult to access, the order may take 1 extra day. 

 

Q: What if I receive an incomplete, incorrect or damaged order?

 

While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.

 

ORDERING

 

Q: How do I place an order?

Step 1: Pick the product range of your choice.

Step 2: Click on SHOP NOW.

Step 3: Click on ADD TO BAG on the products you wish to purchase.

Step 4: Click on PROCEED TO CHECKOUT

Step 5: Fill out your personal details required for the delivery of your order.

Step 6: Choose a payment option most convenient to you.

Step 7: Confirm & place your order.

 

For any further questions, you can call our helpdesk at: +91-44-66771600

urcare@cholayil.com(For shipment related queries)

urcare@cholayil.com(For product related & other queries )

or chat with us using the Live chat at the bottom of your screen.

 

Q: Can I ship the products to an address that is different from my billing address?

 

Yes, you can do this by filling in your address as the 'Billing address', and the address you wish to ship it to, as the 'Shipping address'.

 

Q: How do I know that my order is confirmed?

 

For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account’ section. If your chosen mode of payment is Cash On Delivery, you will get a call and an email from a Sadhev representative, on your registered contact details, asking you to confirm the order details. Once you have confirmed the same, the order will be processed immediately.

 

Q: Do I have to have an account to place an order?

 

Yes, you are required to make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience.

 

Q: How do I sign up for a Sadhev account?

 

All you need to do is provide us with your name, email address, mobile number and a password of your choice. You can add and save your address for a faster check out on future orders.

 

Q: Can I order a product that is "Out of Stock”?

 

Unfortunately, products listed as "Out of Stock" are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Sadhev account and are signed in at the same time.

 

Q: Why was my order payment rejected?

 

There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Thirdly, check that your name and address match the name and address on your current credit card.

 

Q: I cannot complete my registration, what do I need to do?

 

Contact us, detailing the problem you have encountered. You can either email us on urcare@cholayil.com or call us on +91-44-66771600 and our Customer Care will be happy to assist you.

 

Q: I forgot my password, what can I do?

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

 

Q: How do I make changes to my order?

 

You can’t modify the order once it has been placed. We suggest you to cancel the order and place a new order with your desired changes.

 

Q: What payment types do you offer?

 

For Indian orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Net banking methods.

 

Q: Can I change the address post it’s shipped?

 

Unfortunately, we can’t change the address post it’s shipped.

 

Q: How can I use a Gift Voucher/Promotional code on my order?

 

When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.